Frequently Asked Questions
What is Volunteer Systems?
Volunteer Systems is a way for new members to find a Girl Scout troop in our Troop Catalog, join Girl Scouts and volunteer—with ease. All members will have access to the “Member Community” where they can manage their family, troop and personal Girl Scout registration information, select a new volunteer position, and renew their registration.
How do I log in?
You will receive two email; the first on January 18 as an introductory to the new system and the 2nd email on January 19 inviting you to set-up your account login and profile. The emails will come from email@example.com. From our website, click on “My GS” in the upper right hand toolbar to get started. Once you’re set up, you can explore all that the new Member Community has to offer.
When I login, why is it asking me to complete a Background
When you became a leader/volunteer with GSCI we performed a background check on you. In the past, this was the only time we did this. However, this system requires a background check be done on volunteers every three years. If you have not had a background check within the last three years, you will get this notice. We ask that you proceed to the background check completion. We take the safety of our girls with the highest regard and ask that you support us in this procedure.
Will troop leaders be able to register new girls for their troops
in the new registration system?
No, parents will only be able to register new girl members. Once girls have registered as members of a troop, leaders will be able to renew girls for the next membership year.
Can parents choose troops out of their area (i.e. My daughter’s
friend is in a troop that meets across town and I want my daughter
to join that troop.)?
Yes, parents will be able to view all available troops within a 20 mile radius in the troop catalog allowing them to select a troop that best meets their needs. Also, a troop number can also be entered into the system to locate it, if a potential member has that.
How will troop leaders know when a girl joins their troop?
Troop leaders will receive an email each time a new girl joins her troop. The email will include parent contact information so that troop leaders can welcome the girl and her family to Girl Scouts. In addition, parents will receive an email that will include troop meeting details and troop leader contact information.
Since the new registration process will be automated, how will
parents or potential volunteers know who to contact if they have
At the end of the registration process, emails will be sent welcoming the girl or volunteer to the troop including troop contact information. Should a volunteer or parent stop during the process of registration, she will receive an email with contact information for the Member Support Specialist in the local Girl Scout service center.
How long will it take for new troops officially get started?
New troops can get started as soon as they have girls registered and 2 leaders who have completed the online registration process including a background check and online welcome video.
Will existing troops be included in the troop catalog?
Once an existing troop has submitted their updated troop information with time and location of meeting place as well as the maximum number of girls they are able to serve, the troop will be posted in the catalog. New openings for girls or volunteers in an existing troop can be added at any time by contacting the Member Support Specialist at your local Girl Scout service center.
Will multi-gradelevel troops be included in the troop
Will girls be placed on a waitlist if no options meet the needs of
Girls and potential volunteers can choose “unsure” if they cannot identify a troop/volunteer option that meets their needs. A Member Support Specialist will contact the parent/potential volunteer for more information to help them find or start a troop that meets their needs.
How will adults register through the new system?
Adults will register through the volunteer link and can choose to register as adult members or search for volunteer opportunities. Potential volunteers will be able to sign up for any available volunteer position of interest within the troop. The system clearly outlines and guides adult registrants through the necessary steps such as a background check if one is required.
If adults are serving in a volunteer role in the troop (i.e. troop leadership, troop treasurer, product sales coordinator, etc.), they will need to register via the troop catalog and complete the background check. Troops will have a number of volunteer slots available for these key parent support roles that can be increased should the troop need additional volunteers.
What if I still have questions?
If you have additional questions about Volunteer Systems or the Volunteer Toolkit, contact the Member Support Specialist at your Girl Scout service center.