The memories you've made in Girl Scouts are meaningful and special. Think back to all you’ve accomplished throughout your Girl Scout journey. You’ve helped your community, faced big challenges, discovered new passions, and made forever friends. So, what’s next? Anything you can dream up! There’s so much more to explore with your Girl Scout crew. Sign up for another year today and keep the discovery going.
Renew between April 1 and May 19 to receive an exclusive Early Renewal t-shirt and patch. PLUS! Receive two FREE troop leader renewals when at least 75% of the Girl Scouts in your troop are renewed by May 1. Click here to learn more.
Leaders - need help renewing your troop? Click here for a step-by-step instructions. Be on the lookout the week of April 3 - you will be receiving an email with your troop roster(s) and instructions for renewal. The week of April 10 we will reach out to you. Let us know if you need any help getting your troop renewals completed.
Questions?? Contact your local Membership Engagment Coordinator and they will be happy to help.
You may also contact Customer Care at 888-623-1237.
Get the tools you need to help your troop thrive. Download our simple
month-by-month guides to make this your best year yet!
Many questions can be answered by reviewing the questions and answers below. Also, please be aware that our system works best on Google Chrome. Other browsers including Internet Explorer, Safari, Microsoft Edge, Bing and Firefox do not work with the system. Additionally, using a Mac (Apple) will not allow you to access the system properly.
Why isn’t my username working?
Your username is typically your email address. If you have more than one email address, try each. You can also use the “Forgot Your Password?” link to send a reset email to your email address. If you’re still having trouble, our Customer Care.
Why am I not receiving the password reset emails?
The password reset emails come from email@example.com, so please make sure it’s added to your safe senders list. If you requested the reset email before marking our email address as safe, check your spam folder. If you’re still not receiving the email, contact our Customer Care to verify that your username/email address is correct.
How do I reset my password when I no longer have access to the email address associated with my account?
Our Customer Care team can easily change your username/email address without requiring you to recreate your account. Contact us to get started.
Why can’t I see my family when I log in?
There are a couple reasons this could happen:
Another adult family member may be listed as the preferred contact on the account. That person must log in to renew. Contact our Customer Care if you’d like to be listed as your household’s preferred contact.
You may have a second or duplicate account with a different email address. Try a different username. If that works, be sure to contact our Customer Care to merge the two accounts into one.
Why can’t I see my troop(s) when I log in?
There are several reasons this could happen:
Troops are listed on a separate tab from your family. If you have more than one troop, look for the pull-down menu to change between them.
Check your member profile to make sure you’re listed as a volunteer in the troop.
Not all troop volunteers can access the troop tab. Contact us to see which volunteer roles they allow to access the tab.
If your background check has expired, you may lose access until it is up-to-date.
Our Customer Care can provide additional support.